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Service Quality as a Competitive Edge |
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Assuring service quality for distributed services.
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Customer Assurance - Service Quality
OSI’s Customer Assurance (CA) Service Quality solution is uniquely positioned to enable service providers the ability to assure customer service quality across an increasingly complex and distributed communications infrastructure. Utilizing proven data integration and analysis capabilities and a common web presentation layer, CA provides real-time service impact recognition while minimizing customer service degradation.
CA collects exception and performance information from network, service resources, operations systems, and customer equipment, both directly and through other systems or probes. It correlates information from end-to-end and provides concise feedback on both the causes of quality-affecting issues, and their effects on services and customers.
Specific views can be configured to meet the specific organizational requirements of the service provider. In addition, “what if” capabilities are provided that can predict the impact of other potential outages on the production environment.
A principle differentiator for CA is the ability to implement this comprehensive service quality analysis up to 10 times faster than other assurance solutions. Service providers are empowered to keep pace with the increasing rate of service introduction. CA’s graphical modeler captures complex service relationships, behavior, and presents impact through pre-built web-based portals.
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