Quality Policy at SRIT

 SRIT's commitment to the customer:

We, at SRIT, will offer high quality user centric software products, services and solutions that assure ROI to our customer's IT investments and fulfill our customer's requirements effectively.

We will do so by:

• Building competent  processes based on changing businesses and technological needs
• Staying abreast with technology coupled with intelligent innovations
• Incorporating usability standards to improve user-productivity and enhance user experience
• Gaining deeper understanding of the various domains we operate in, so as to exceed customer's expectations
• Maintaining excellent standards and evolving predictive methodology by consistently improving our processes

Quality Objectives:

• Ensure market driven skill/competency development
• Increase training effectiveness
• Improve process capability baselines to evolve a more predictive process by conducting periodic process capability analysis
• Improve cycle time for development and ensure minimal schedule variance in deliveries
• Ensure minimal defect slippage to customers and strengthen processes
• Reduce effort variance and cost by increasing process efficiency
• Improve requirement stability index
• Ensure departmental goals are derived from the quality objectives and are periodically reviewed

Assure Framework

The Assure Framework is an efficient and effective conjunction of process models, security standards and user-centric development that ensure the timely delivery of projects within their stipulated budgets.

SRIT's Assure Framework assures you of:

• Industry-best mature and predictable processes that assure on-time delivery
• Highly-skilled IT and domain professionals who understand your user needs
• Stringent Information Security that keeps your info assets safe
• Usability-driven solutions that interact better with users 

Usability Engineering

Usability Engineering comprises the extent which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.

Usability attributes outline features and characteristics of the product that influence the Learnability, Effectiveness, Efficiency and Satisfaction with which users can achieve specified goals in a particular environment. 

The Experience Team @ SRIT leverages the creative synergy between individuals from domains as diverse as mass communication, industrial product design, computer sciences and the arts. Using the virtual team model, these professionals have worked on projects in domains spanning banking, finance, logistics, insurance, health care and publishing in countries like the US, Germany, Thailand, Singapore, Australia, India and Japan.

The Usability Expertise Team

• Certified Usability Analyst's (CUA) are usability and semantic experts who conduct user research and testing and subsequently shape the overall information strategy. These experts are primary designers of the software product and are also adept at content audits, taxonomy design and implementation.
• Graphic Designers (GDs) are the custodians of the visual style guide and branding philosophy and they develop Graphic User Interfaces
• Technical Specialists include front-end technical developers and system architects. The core competency of UXG Technical Specialists lies in the implementation of the technical front end. They are skilled in HTML/DHTML, JavaScript, Flash Action Scripting etc.

User centric analysis covers user profiling, data gathering, scenarios and transitioning to final design.

While the basic principles and techniques are the same, different variations of user centered design processes exist. The following is a typical of a UCD process for designing windows and web applications.

Benefits of Usability

The key benefits of Usability include

• Improved return on the investment (ROI) in your website, software products and other interactive technologies.
• Reduced production costs and time to market.
• Measure real consumer acceptance and satisfaction.
• Fix problems before the product is released.
• Identification of usability issues by customers using a real system, based on realistic task scenarios.
• Utilization throughout the product development lifecycle.
• External validation of your system giving a market advantage.

Usability Lab @ SRIT

Usability testing is a way of testing your design with real users long before you build it (using early prototypes). With user testing you get to see what works and what doesn't, and what your customers think of it, without the expense of building the product first. This includes web site testing, lab testing and mobile testing.

SRIT's Usability Lab, for testing software or Web sites, consists of two rooms:

• Testers work on PCs in the testing room equipped with the cameras and broadcast equipment
• Observers watch via video connection in the adjoining room. This observation room is wired so that observers can also watch a monitor showing the same system and user responses as the test participant's monitor.

Information Security

SRIT holds the distinction of being the world's first company to achieve the highest level of maturity in System Security Engineering (SSE-CMM Level 5) and being one of the first few companies in the world to acquire BS ISO/IEC 27001:2005 certification in Information Security Standards.

With its qualified and experienced resources, SRIT delivers quality consultancy services in Information Security and Management Systems (ISMS). SRIT's Information Security and Management Services deliver security and reliability for clients by defining security, guidelines, accessing business drivers, risk exposure, risk identification, risk treatment, risk mitigation, continuous monitoring and correction and sensitivity analysis of the risks and business drivers. These reduce the financial risk to achieve higher growth rate.

SRIT also develops and implements customized/detailed security solutions, incident response policies and procedures, prioritization of risks and threat matrix, technical report finding and recommending the risk and threat mitigation and overall security improvement for secure business continuity.

SRIT conducts assessments for organizations in varied verticals like IT, Banking, Business Process Outsourcing etc. SRIT also offers a comprehensive information security level assessment to address the organizational information security risks. SRIT evaluates clients and awards a Security Process Maturity Level (SPML) thereby helping them to move into a secure environment. We ensure brisk as well as proper evaluation of these threats with scientific impact analysis and assist the organization to achieve a desired security level.

Knowledge Management

Renaissance Knowledge Management is a fourth generation, component based intelligent enterprise knowledge management suite, which encompasses collaboration, repurposing and discovery. It is component based to address specific business process and is powered by a cutting-edge technology with a unique Knowledge Discoverer, Decomposer and world's only Repurposer ^TMengine.

The features of Renaissance KM:

• A component-based intelligent framework for Knowledge Management.
• Automatically captures user information and creates a profile thus enabling management of knowledge.
• Highly scalable enterprise class framework.
• Customized and deployed as per customer's needs to create the intended business impact.

Renaissance KM components

• Knowledge Retrieval Engine
• Intelligent Analyzer
• Categorizer
• Knowledge Repurposer: PDF, PPT, word etc.
• Collaborative Messaging Service
• Security and Transmission Service
• Collateral Publishing Service

Business benefits of Renaissance KM

• Enhances productivity with one stage electronic exchange for managing collaborative projects with experts dispersed geographically while engaged in multiple assignments
• Enables global user profiling and expert identification and creates inter-and intra-organizational communities to facilitate quality decision-making
• Reduces duplication of work, powered by tools like concept-based retriever alerter, categorizer, Repurposer engine, etc.
• Keeps project teams, clients and vendors updated in realtime, across organizational firewalls either on complete project or mission critical project
• Information to enable transparency and flexibility
• Facilitates automatic channelizing of information and communication to relevant users based on agents and automated user profiling
• Decomposes and facilitates reuse of contents in various file formats including PDF and PowerPoint, enabling repurposing of information
• Discovers and extracts relevant information from entire electronic communications and storages like e-mails, chat meetings, documents, PowerPoint files, PDF documents, etc.
• Automates routing, throughout the organization, of tasks and the associated digital documents and data required to support the completion of a specific business function through effective workflow solution
• Provides a highly secure environment for the management of document creation, revision, access and storage of electronic files in the organization.