For more information about how NetExpert has helped our customers, read the following Use Cases.
NetExpert Service Modeler, Service Quality Manager (SQM)
USE CASE — Managing Multi-Vendor Devices for Service Quality Management. Learn how NetExpert Service Modeler, SQM, normalizes data across device vendors by acting as a Manager of Managers. NetExpert Service Modeler, SQM, increases operator efficiency by monitoring and displaying the same alarms from multi-vendor devices on a common portal; operators can view the same type of alarm across different vendors in one simple view.
NetExpert Service Modeler
USE CASE — Isolate Root-Cause and Customer Impact Using NetExpert Service Modeler. Learn how NetExpert Service Modeler creates accurate representations of service elements and their relationships. With seamless visibility to the network, operators can proactively contact end customers about service impact, deciphering between service degradation and outages, and expediting services to higher financial impacts versus less severe, less costly impacts.
NetExpert Service Central
USE CASE — Rapid Scalability with High-Volume Alarm Processing. Learn how NetExpert scales to multiple sites while maintaining a single top-level presentation system to display alerts. The Peer-to-Peer application allows for two-way communication. The bulk of the processing occurs in the subordinate systems.
Analyze Service Impact
USE CASE — Analyze Service Impact to Improve Communication and Provide Proactive Planning. Learn how the Service Impact Analyzer capability of Service Modeler helps customers visualize what-if service disruption scenarios to improve decision-making, planning, and communication. See how the tool reduces issues that could occur from multiple planned simultaneous disruptions. It’s like having a “crystal ball.”
Power of the Platform
USE CASE — Power of the Platform: Using NetExpert to Manage Alert, Performance, and Order Data. Learn how NetExpert is more than a Service Assurance platform. NetExpert provides a powerful platform through bi-directional communication to verify fault management, performance management, and network element integrity. After acquiring several smaller service providers, the customer needed to expand beyond its current capacity, while supporting a variety of wireless and wireline technologies.
Monitoring Performance Data
USE CASE — Monitoring Performance Data: Using NetExpert Gateways. Learn how NetExpert provides an efficient and effective way to load large volumes of diverse performance data into database tables, utilizing APM to analyze, monitor and manage that performance data. In addition, learn how to manage multiple devices that are growing at an exponential rate, and be notified when a new gateway is required.
NetExpert Ensures Optimal Services
USE CASE — Dynamic Inventory Access Drives NetExpert’s Measurable Provisioning Success Rate. Learn how NetExpert’s gateways and database of inventory ensure network resources are available for customers and not in a fault state before provisioning. Using a third-party test system tool, the operator confirmed it was providing a 99.6 percent customer provisioning rate.
Alarm Aggregation Using NetExpert Gateways
USE CASE — Alarm Aggregation using NetExpert Gateways reduces daily transactions on the Gateway from 200,000 to 20,000, helping operators manage alert floods and noisy devices. Initially seeking to avoid alarm floods during peak times, a large U.S. Service Provider discovered that Alarm Aggregation using NetExpert Gateways also delivered noticeable improvements during nominal alert rates.
NetExpert Automates Uptime Support
USE CASE — Using SNMP for SLA Compliance. Learn how OSI’s NetExpert has helped identify alarm scenarios that could impact critical service uptime and has automated processes that have reduced reliance on specialized technicians – reducing costs, complexity, and time.