OSI Global Support

Your business depends on the performance of your OSI NetExpert operational support system. Business disruption caused by downtime can immediately impact revenue and customer loyalty – that’s why OSI Global Support is essential.

At OSI we understand what it takes to keep your NetExpert installation operating at peak performance every day. OSI has the technical expertise and the incident management skills to get you back up and running quickly when unexpected events arise. We provide:

• Technical product operational assistance
• Operational issue investigation and troubleshooting support
• Product issue investigation and resolution support
• Web-based assistance and self-help
• Operational issue escalation management
• Product advisories and notifications
• Product releases, maintenance releases and patches
• Management of product enhancement requests

OSI offers standard 5×8 next day support and optional 7×24 same day support.*

Software Maintenance

Customers with NetExpert Support contracts receive the latest enhancements for their licensed applications and are presented with opportunities to add new components and applications to help address emerging technologies, improve OSS management efficiencies, and maintain a competitive edge. New releases include enhancements in areas such as:

• New features and functions
• Scaling and performance
• Availability
• Administration
• Development
• Usability

*7×24 same day support subject to special pricing and prior approval.

For our training course catalog and more information, contact us at info@osi.com.