Unmatched support

OSI also offers phone support: 7×24 same day or 5×8 next day support which includes:

• Single point of contact
• Access to technical experts
• On-site special troubleshooting
• Preventative maintenance
• Training and documentation

When your business depends on the performance of your Operational Support Systems, like NetExpert, there’s a lot on the line. Downtime can be measured in terms of lost revenue, lost customers, and business disruption. That’s why OSI Support Services are essential.

At OSI, we understand what it takes to keep your NetExpert installation operating at peak performance on a day-to-day basis. And we know how to get you back up and running quickly when unexpected events arise. In short, OSI has the expertise you need, and the support programs to bring it all together.

NetExpert Software Update Process

Regular Software Updates with the latest releases and new features to enhance your system’s operation and maximize your productivity.

Support Services

Standard Support Services, featuring reactive support to help you get your system back up and running quickly and achieve maximum uptime.

Operational Assistance option, featuring proactive support to help prevent system outages, maximize system performance and increase your productivity.

Training Services

Various forms of training including OSI onsite, customer site, remote, and customized training for specific framework, applications, and solutions.

For our training course catalog and more information, contact us at info@osi.com.

Software Release Process

Objective Systems Integrators (OSI) regularly releases valuable updates to the NetExpert platform and applications to customers with contracted Support Services. Updates include application enhancements and platform updates.

Platform Minor Releases and Service Packs

Customers with NetExpert Support contracts receive the latest enhancements to their purchased applications and are presented with opportunities to purchase new components and applications to help address emerging technologies, improve OSS management efficiencies, and maintain a competitive edge. New releases include enhancements in areas such as:

• New features and functions
• Scaling and performance
• Availability
• Administration
• Development
• Usability